Overview
At safety-stop, we prioritize customer satisfaction and product quality. Our refund and return policy is designed to ensure a smooth and transparent process in case you need to return or exchange any of our products.
Eligibility for Returns
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Products must be returned within 14 days of delivery.
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Items must be in their original packaging and unused condition.
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Only physical products purchased directly from safety-stop are eligible for returns.
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Products damaged due to misuse, negligence, or unauthorized modifications are not eligible.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be issued to your original method of payment within 7–10 business days.
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Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Exchanges
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We only replace items if they are defective or damaged upon delivery.
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Exchanges are processed for the same product or a similar item of equal value.
Non-Returnable Items
Certain products cannot be returned, including:
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Opened storage devices (e.g., SSDs, NAS drives, USB drives).
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Products damaged due to improper installation or use.
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Clearance or final-sale items.
Shipping for Returns
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Customers are responsible for paying the return shipping costs.
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In case of defective or wrong items received, safety-stop will cover the return shipping expenses.